A patient balance recovery platform your practice uses before sending accounts to a collection agency. Choose the mix of monthly fee and success fee that fits your workload.
Success fees apply only to qualifying aged cash recovered.
Small practices
A smaller fixed commitment, with more of your fee tied to recovery.
platform fee
of qualifying aged cash recovered
Included each month
Example monthly bill
Established practices
A manageable step up, with a lower success fee and more included usage.
platform fee
of qualifying aged cash recovered
Included each month
Example monthly bill
Growing practice groups
Our lowest listed success fee, with more room for regular patient follow-up.
platform fee
of qualifying aged cash recovered
Included each month
Example monthly bill
Illustrative monthly bills, not recovery forecasts. Examples assume usage within the allowance and exclude setup, patient payment processing and separately scoped services. Patients pay your practice directly; DueWell invoices its fees separately.
2¢ per additional text segment. 25¢ per additional AI-voice minute. Usage is itemized.
$2,500 for standard onboarding. Waived when you sign within 30 days of your proposal.
Routine support helps your team use the platform. Managed billing work and complex EMR/RIS integrations are separately scoped and quoted.
We review your qualifying recoveries, outreach volume and support needs together. Location count alone does not decide your plan.
Before overages, Start and Grow cost the same at $10,000 recovered per month. Grow and Scale cost the same at $50,000. Higher allowances can make a larger plan worthwhile sooner. We compare the expected total bill before you choose.
Compare plans on your numbers →Text messages are counted in carrier segments; long messages and some characters use multiple segments. Each tier includes a monthly allowance of segments and AI-voice minutes; usage beyond it is itemized on the invoice at the published per-segment and per-minute rates. Email is unlimited. Unused allowance does not roll over.
An invoice balance that was 60 or more days old at placement into the platform, measured from the date of first patient statement (not date of service). Age at placement, not age at payment.
Patient-paid dollars — card payments and recorded external payments — allocated to aged invoices, net of refunds and chargebacks in the same period. Face value only; if a settlement discount was granted, the fee applies to cash collected, never the written-off portion.
Payments within 12 months of placement count. Installments of a payment plan enrolled in-window count.
The platform’s own ledger. Your monthly statement shows the underlying account-level detail so every fee is auditable.
An illustration using the calculator defaults: observed recovery rates from one founder-affiliated practice, an assumed agency outcome, and twelve monthly platform fees.
| Age at placement | Placed | Recovered |
|---|---|---|
| 61–90 days | $150,000 | $94,200 |
| 91–120 days | $100,000 | $46,900 |
| 121–180 days | $100,000 | $30,800 |
| 180+ days | $150,000 | $15,750 |
DueWell recovery before fees
$187,650
Practice keeps with Grow
$156,885
Practice keeps: agency estimate
$66,500
Grow fees: $18,765 success fee + $12,000 platform fees. Agency: 19% recovery and 30% contingency assumed. Setup waiver assumed; excludes usage overages, processing, refunds, staff time and additional services. Single site, observational, no control group. Recovery windows differ by bucket; this is a steady-flow illustration, not a first-year cash forecast or measured head-to-head result.
See and adjust every assumption →Only patient-paid cash allocated to eligible balances that were at least 60 days old when placed with DueWell, measured from the first patient statement. The percentage applies to cash received, not the original balance, written-off amounts or patient processing fees. Refunds and chargebacks are credited under your agreed terms.
We compare your expected total bill using qualifying recoveries, communication volume and support needs. Start lowers the fixed commitment; Grow and Scale lower the success percentage and include more outreach. Location count alone does not decide your plan. Start: $500/month + 15%; Grow: $1,000/month + 10%; Scale: $2,000/month + 8%.
We review your plan as usage and recoveries change. Any move is agreed in writing in advance, including its effective date and how existing placements are treated. Existing agreements are not changed automatically.
The monthly platform fee still applies, plus any usage over the allowance. There is no success fee in a month with no qualifying recovered cash.
Additional text segments are 2¢ each and additional AI-voice minutes are 25¢ each, itemized on your invoice. Long texts may use multiple segments. Allowances reset monthly and do not roll over. We agree the scope of special voice configurations separately.
No. Patients pay your practice through its own merchant account. DueWell invoices its fees separately, monthly in arrears for success fees, net 15. Payment processing charges are separate.
Standard onboarding covers import mapping and communication setup. Managed billing support and complex EMR/RIS integrations are separately scoped and quoted before work begins. Standard setup is $2,500, waived if you sign within 30 days of your proposal.
Help configuring and using the platform, troubleshooting and reviewing your workflow. Your billing team handles patient questions, disputes, hardship decisions and write-offs. DueWell staff working those queues is a separately scoped managed service.
We can work with your team on integration where your vendor supports access and your practice authorizes it. We agree the scope and any additional cost before work begins.
Your agreement specifies notice, transition support, data return and the treatment of payments on existing placements. Review those terms before signing; canceling does not automatically remove fees already earned under the agreement.
Bring aggregate totals by age, your billing system and expected communication volume. No patient-identifying information needed.