Pricing example updated November 6, 2026.
A patient-billing quote should make two things clear: what triggers a fee, and what the practice pays in total. A percentage of all patient payments and a platform fee plus a percentage of qualifying aged recoveries can produce very different bills.
Compare the same workload and results
Consider a hypothetical practice receiving $965,000 a year in patient payments, including $187,500 allocated to qualifying balances that were already 60+ days old at placement.
An illustrative quote of 3.5% of all patient payments plus $395/month would cost $38,515 annually. This is a hypothetical pricing structure, not a competitor quote.
DueWell’s Grow plan charges $1,000/month plus 10% of qualifying aged cash recovered. With $187,500 in eligible recovered cash, that is $12,000 in platform fees plus $18,750 in success fees: $30,750 annually before overages, setup, processing and additional services. The setup fee is waived when signing within 30 days of the proposal.
That arithmetic assumes the same recovered cash and suitable included usage. It does not establish that either service produces better recovery or less staff work. Compare those outcomes alongside the total bill, implementation requirements and contract terms.
The monthly fee still applies
If there is no qualifying recovery, there is no success fee, but the monthly platform fee and any usage overages remain payable. Lower-volume practices should check whether the expected benefit justifies that commitment. Aged cash received through a platform is not automatically cash that would otherwise have gone unpaid.
Four definitions to check
Placement and age. Which balances qualify, when they entered the platform, and how age is measured. DueWell measures eligibility from the first patient statement, at placement, rather than allowing every balance to become eligible simply by aging during use.
Recovered cash. Which patient payments are allocated to eligible balances, including recorded external payments, and how refunds and chargebacks are credited. Processing fees and written-off amounts are excluded from the success-fee base.
Attribution and exit. How long payments remain in scope, how installments are treated, and what happens to existing placements when a plan changes or the agreement ends. These terms belong in the agreement.
Total service scope. Included text segments, voice minutes and support; the cost of overages; and whether integrations or staff working the billing queue are additional services.
DueWell offers three plans: Start at $500/month + 15%, Grow at $1,000/month + 10%, and Scale at $2,000/month + 8%, each with its own usage allowance. Higher volume does not automatically make a particular plan cheapest; compare the complete expected bill.
See the plans and allowances or compare the illustrative economics.